Refund policy

Return & Refund Policy — INTRÉPID

At INTRÉPID, we’re committed to delivering quality products and great service. Please read our return and refund policy carefully before placing your order.

Returns & Refunds

• To initiate a return, please contact our support team at Shopintrepid.co@gmail.com  with your order number and reason for return.

• Return shipping is the responsibility of the customer.

Order Cancellations

• If you wish to cancel your order, you must do so before a tracking number is issued.

• Once your order has been processed and a tracking number has been generated, we are unable to cancel or modify the shipment.

Chargebacks & Disputes

• We take fraudulent chargebacks and payment disputes seriously. If a chargeback is filed, we will provide full documentation, including proof of delivery and communication records, to your bank during their investigation.

• Filing a chargeback without first contacting us to resolve an issue may result in permanent account restrictions and your information being flagged across industry-wide fraud protection databases.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve it promptly.

By purchasing from INTRÉPID, you agree to these terms. Our goal is to protect both our customers and our brand from misuse while ensuring a fair process for everyone.